Animal Experience Essential Information

Please ensure you have read over the terms and conditions for our Animal Experiences before your visit. 

Please read all the way down so that you are prepared for your adventurous day ahead! We know terms and conditions can be boring but there are a number of necessary things you need to know before your arrival so that you can enjoy your day.

Age restrictions

  • Many of our animal experiences have age restrictions. Please check our full terms & conditions for more information. 


  • DO NOT wear open toed shoes – You will be entering animal enclosures which may require you to dip your shoes in disinfectant. PLUS there is always the chance that the animals may take an interest in your toes!!!
  • Do wear suitable shoes that are comfortable as you will be on your feet for most of the day
  • You may get mucky so wear shoes you are prepared to get dirty
  • Be prepared for the weather; pack some wellington boots just in case!


  • DO NOT wear dresses, skirts or shorts
  • Do wear long trousers which you do not mind getting dirty
  • Refrain from wearing jewellery
  • Pack waterproofs in case it rains and sun screen and a sun hat if your experience is booked to take place in the summer


  • Please allow plenty of time for traffic and travel delays
  • Please arrive at least 15minutes before your experience

Checking in and out

  • You must have your complimentary entry ticket so you can go straight through the entrance turnstiles
  • Once in the zoo please check in at the Experiences Reception which is situated within the red brick building behind the Kids Safari play area at the entrance. A member of our team will welcome you and tell you all about what's in store
  • Your keeper will collect you from the Experiences Reception at the time stated in your confirmation letter
  • You are welcome to explore the rest of the zoo after you have completed your experience
  • At the end of your day, before you leave, please return to the Experiences Reception to collect your souvenir pack! – PLUS we would love to hear how your day went!

Other information

  • Included in your confirmation pack should be a welcome guide which will help you to orientate around the park on the day of your visit.
  • Due to security we are unable to hold bags or belongings for visitors. We ask visitors to leave bags and belongings they do not wish to carry around the park at home or in their car.

We look forward to welcoming you along to Colchester Zoo for your Animal Experience. The most important thing to remember is to embrace every second and enjoy meeting our amazing animals and of course their dedicated keepers too!


5.00pm close or dusk if earlier
Last admission to zoo grounds at 4.00pm

Click here for further closing times


upcoming events
July 2024
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